The Fire Society uses the Nowsta app for all staffing and scheduling. You can find this app on the Apple Store and on Google Play. Please make sure to have this app downloaded at all times with the notifications turned on.
Nowsta allows staff to pick up shifts at their own convenience while quickly providing the information needed for their shifts. It's important that you have this app downloaded on your smart device. DO NOT rely on email notifications for shift accuracy.
If you need additional information on staffing-related topics, please reach out to your staffing manager at staffing@foxtailcatering.com
TFS ATTENDANCE POLICY
In order to ensure the success of our events, TFS maintains a rigorous attendance policy which can include formal disciplinary action for attendance-related infractions.
If something comes up and you need to call out of a shift, we ask that you please do so at least 14 days prior to your shift and according to the proper callout procedure, which is detailed below. Call outs within 14 days will be subject disciplinary action unless they are categorized as excused due to the fact that they are the result of a truly unavoidable situation for a team member who does not have a pattern of unexcused call outs, and/or if they are covered by a legally protected category of leave. For more information regarding our disciplinary policy, please visit the TFS Policies page.
Late call outs can have a serious impact on our team and the events that we produce. When employees call out of their shifts within 14 days, it is not guaranteed that the Staffing Manager will be able to refill shifts due to industry-wide staffing demands and shortages. When employees do not provide enough notice, don’t show up at all to scheduled shifts, or show up late to a shift; it causes a ripple effect which can result in the position being unfilled, the manager having to reassign work, and potential detrimental impacts on both the work experience of other team members and the success an the event itself.
PROPER CALLOUT PROCEDURE
When calling out for a shift, please make sure to follow the proper call out procedure. Not following proper procedure may have an effect on your general performance record with the company.
If you are calling out of a shift and it is more than 24 hours before the shift’s start time, you must EMAIL your Staffing Manager to notify them of the call out.
If you are calling out of a shift and it is less than 24 hours before the shift’s start time, you must TEXT your Staffing Manager to notify them of the call out.
When calling out, please provide the shift title and date of your scheduled shift. If you are willing to provide the reason that you are unable to work the shift, we recommend you do so, as this is how we determine whether a call out is excused or unexcused.
As a reminder, a call out is considered excused if it is the result of a truly unavoidable situation for a team member who does not have a pattern of unexcused call outs, and/or if they are covered by a legally protected category of leave.
SHIFT CANCELLATION POLICY
The Fire Society empathizes with the financial impact shift cancellations have on staff members, and although we do our best to avoid client cancellations and staff reductions, these changes are sometimes inevitable and out of our control.
In recognition of this, our company has created the following policy to address last-minute cancellations:
If a shift is canceled within 48 hours of the shift start time, and there is work available in other departments (which the employee is eligible for), the employee will be reassigned and utilized elsewhere on that day.
If a shift is canceled within 48 hours of the shift start time, and there is no work available and/or the employee is not eligible for reassignment to a different department, they will be paid 5 hours of courtesy pay.
Here are some things to note:
5 hours of courtesy pay for a shift cancellation will only be applied when there is truly no work available for an employee. If an employee is offered work during the same or similar hours and declines it, they will not be eligible for the courtesy pay.
Reassignments and courtesy pay will be paid at the rate of the canceled shift – unless the reassignment shift is normally paid at a higher rate, in which case, the employee will receive their reassigned rate.
If an employee is scheduled to work 2 shifts in one day, and one shift is canceled, the employee will receive 5 hours courtesy pay for the canceled shift and still be expected to work the second shift. If an employee is scheduled to work 2 shifts in one day, and both shifts are canceled, the employee will receive 5 hours of courtesy pay for each canceled shift.